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Conflict Management

2 Day Course Certificated by TTS Training
OR 1 Day Bespoke Course. Certificated by TTS Training

Course Brief:

This course will help you to understand and develop the confidence and skills required to help you communicate and deal safely and effectively with the conflict that will inevitably happen in your role.

This TPG course looks at four main areas:

  • Avoiding Conflict & Assessing Risk
  • Defusing Conflict
  • Resolving Conflict
  • Learning from Conflict

Course Content:

Conflict Management

  • Communication Skills
  • Channels of Communication
  • Self Awareness
  • Dynamic Risk Assessment
  • Managing Customer Expectations
  • Avoiding Conflict
  • Attitude and Behaviour Cycle
  • Effective Communication and Customer Service
  • Recognising High Risk Conflict
  • Resolving Conflict
  • Learning from Conflict


Tyne Tees Security Limited holds SIA Approved Contractor status for the provision of Security Guarding and Key Holding Services