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Interview Techniques

1 Day Course. Certificated by TTS Training

Course Brief:

This course will help you to understand and develop the confidence and skills required to help you during interviews.

TTS designed this course for people who are involved with all types of interviews, selection, disciplinary or appraisal.

Course Content:

  • Questioning or interactive listening?
  • Listening
  • listening barriers
  • Non-interventional listening
  • Echoing talking speed
  • Paralinguistics
  • Types of body language
  • Interview preparation
  • Preparing the interview room
  • The appraisal interview
  • The 'hamburger' technique
  • The discipline interview
  • SNAP delivery technique
  • The counselling interview
  • The WRAF approach
  • Reflective listening
  • Action planning
  • Fact-finding interview

Next time you turn up for an interview, don't be surprised if your interviewer looks more nervous than you do - a shocking 70% of line managers have never had any interview training, a recent survey found.

TTS Training offer a tailor-made Interview Techniques Training course. Targeted at improving interview skills in line managers and helping them to understand the effect they can have on the interviewee. The course identifies the core competencies and skills needed for the role and devises appropriate question prompts to use at interview.

It is estimated that 60% of line managers would like more involvement in the interview process.

'It is crucial that line managers meet and assess prospective members of their team. However, our research has shown that this isn't happening enough and when it does, managers have rarely had any training or guidance on interviewing effectively.'

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