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Retail Security

4 Day Course Certificated by TTS Training

Course Brief:

For those currently working as a Retail Security Guard or those wishing to begin working as a Retail Security Guard. On successful completion of the course, and passing the required examinations, delegates will be able to apply for an SIA licence to work as a Security Guard.

In order to apply for an SIA licence, delegates must complete and pass both units. If successful you will achieve a level 2 award in Security Guarding.

Course Content:

Unit 1 Roles and Responsibilities

  • Role and Responsibilities
  • State the Retail Security Officer's Conduct and Dress
  • Access Control
  • Searching
  • Concealment Methods
  • Opportunity and Concealment
  • Security and Emergency Systems
  • Fire Awareness
  • Health and Safety
  • The Law
  • Emergencies
  • Customer Care and Social Skills
  • Communications and Reporting

Unit 2 Communication and Conflict Management

  • Communication Skills
  • Self Awareness
  • Avoiding Conflict
  • Effective Communication and Customer Service
  • Recognising High Risk Conflict
  • Resolving Conflict
  • Learning from Conflict


Tyne Tees Security Limited holds SIA Approved Contractor status for the provision of Security Guarding and Key Holding Services